General terms and conditions of sale.
These GTC, specific to online ordering, are applicable to the Order placed via the Website by the Customer.
The CosyFox website is published by Cosmovea - CosyFox Marketplace, a simplified joint-stock company located at 1 rue de Stockholm, 75008 Paris - France and registered with the Paris Trade and Companies Register under number 909 236 788.
Intracommunity VAT number: FR51909236788
APE code: 4690Z
In order to improve quality, we reserve the right to modify, at any time and without prior notice, the technical characteristics of our products.
The sketches, photos, and illustrations appearing on our website or any other communication medium, are given for information purposes only and can in no way be considered as contractual.
The orders submitted to us and the contracts we process are subject, without exception, to the following general conditions which cancel and replace all clauses contained in all documents issued by our customers and contractors.
Consequently, no other condition can, in the absence of formal and written acceptance on our part, destroy the effect of these general conditions.
Terms and Conditions.
The products and services offered by the site are presented by our distribution centers and authorized service providers of the network of shops.
The trademark license of this site revolves around a quality charter, services, and a selection of licensees, technical and competent professionals, promoting premium products and the Sign. The customer has a large choice of major brands where we certainly find what we are looking for.
The conditions set out below govern the relations between: on the one hand, the Distributor, and on the other hand any person or company "referred to as the Customer" wishing or having made a purchase or using products offered and provided by the distribution network of brands and products offered on the shop.
« Customer " means indifferently Buyer or User, Individual or Professional.
The Customer defined above accepts these General Terms and Conditions of Sale (CGS Version V09012023).
The essential characteristics of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's brands, and/or on our documentation.
These conditions are applicable for all countries to which Official Distributors may make sales and deliveries.
- Orders, Prices and Conditions
- Shipping times and conditions
- Return guarantee and exceptions
- Receipt of goods
- General conditions of application of the Guarantee
- Payment Methods
- Data Privacy
- Trademarks, Protocols and Protection of Industrial Property
- Attribution of Competence
- Acceptance of the buyer
Orders, Prices, Conditions and Conclusion of the Sales Agreement.
Any order Can be registered by email, web form, but also sent by fax, mail or telephone. It is considered valid and accepted by the Distributor to the extent that:
- its consignor is clearly identified,
- its payment can be considered as acquired and not contestable.
- it falls within the conditions set out below.
- at the time of each order, the Customer validates the General Terms and Conditions of Sale and confirms the Conclusion of the Sales Contract with the Distributor.
Period of validity of offers to sell.
All products presented on this site and our catalogs are in limited quantities. The products are offered for sale while stock lasts. For products not in stock, the Customer may be informed of its renewal or not. In the event of an order for an unavailable product, the customer will be informed through his customer account available on the site and / or by e-mail as soon as possible.
Unless otherwise stated, our product and service offerings are valid (while stocks last), until the end of the current calendar quarter.
Prices and descriptions, when they form an integral part of a pre-established Purchase Order registered by us, formally bind the contracting parties.
The products offered for sale by the Distributor are intended for private and professional customers.
Apart from this Order Form, and for any order placed otherwise, the price conditions, deadlines and descriptions may only be those set out on an Acknowledgment of Receipt sent to the Customer by the Distributor or on any offer or quotation established in parallel and mentioning said conditions.
Terms of payment: except in exceptional cases and otherwise stipulated with prior written acceptance by the Distributor, the terms of payment are as follows:
- For any new Professional customer a payment to the order by proforma invoice, is required for the first order,
- For subsequent orders, 30% deposit on order and the balance before ex works (50% deposit for export orders),
- For all deliveries of special models and exclusive novelties, payments will be made when the order is taken.
Other conditions may be possible according to the agreements of our credit insurance.
Prizes mentioned in our shop are calculated TTC: Value Added Tax included according to the country of delivery. Prices are generally indicated according to the currency of the country of delivery.
They are subject to change due to changes in standards and products.
Validity of our prices. In application of the rules of the Consumer Code, the validity date of our tariff is indicated on the general tariff in force.
The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical error or modification of the VAT rate in force. Any change in this rate would then be immediately reflected in the selling prices.
For certain destinations, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer, as well as a weight-volume supplement depending on the delivery area.
If the customer wishes to place an order, he must first identify himself. To this end, he will complete, according to the indications provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his surname, first name, telephone number, postal and electronic address and billing and delivery address. Additional information may be requested later to ensure the quality and safety of the delivery.
No unilateral cancellation of an order by a professional will be accepted without the agreement of the Distributor, If, despite everything, the buyer cancels his order, taking into account the cancellation will give rise to compensation fixed on the amount of VAT of the order and the acquisition of the deposits paid.
Once the order has been accepted by both sides, the deposits paid cannot be relocated unless it is materially impossible for the Manufacturer to make the product available.
However, the deposit cannot be refunded, and the order can not be canceled, if the delay in delivery is due to a case of force majeure.
A case of force majeure is any event beyond the control of the Manufacturer and hindering its normal operation, in particular total or partial strikes hindering the smooth running of the company or that of one of its service providers as well as the interruption of the energy supply.
In any case, timely delivery can only occur if the buyer is up to date with his obligations to the seller, whatever the cause.
Any individual buyer who cancels his order before the shipment of the product will be refunded the sums paid within 14 working days after receipt of the customer's confirmed refund request.
Any professional buyer or individual, undertakes in advance to read and respect the instructions for installation, use and maintenance (provided in each device).
If the customer is a professional: pursuant to the Commercial Code, late payment penalties are payable on the day following the payment date appearing on the invoice in cases where the sums due are paid after this date. The rate of these penalties is three times the legal interest rate.
The delivery and receipt of your products are the last steps that close your order. Delivery is triggered only when all items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, several delivery methods have been set up.
Thanks to our network of specialized carriers, we offer tailor-made delivery within an optimized time, depending on the place of delivery and the nature of the parts ordered. After receipt of your order, our logistics department delivers the carrier who undertakes by contract to deliver the order to the address provided as soon as possible. You can follow the progress of the order on "your customer account". You can also follow the progress of your order by email or by clicking on the "Contact Us" section.
- STANDARD delivery:
Walk-in delivery at the door/foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make an appointment for this type of delivery.
In case of absence at the time of delivery:
Either a notice of passage is left for you so that you can contact the carrier and arrange an appointment.
Either your package is deposited in a post office or a parcel relay near you.
- PREMIUM delivery:
You will be contacted within a few days by the carrier to arrange an appointment - 3-hour slot for delivery - according to your availability.
You are delivered by the carrier within 48 working hours after making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for houses (if accessible with a pallet truck).
- SPECIFIC delivery:
Delivery of bulky, bulky or custom-made items:
In the case of an order containing bulky, custom-made or bulky items, delivery times may be extended. We will wait for the availability of your goods and the requirements of the logistics service before sending your order. You can track your order at any time in your customer account. Our Customer Service is naturally at your disposal for any request for further information.
In case of absence during delivery, a notice of passage is left for you so that you can contact the carrier and arrange an appointment. A 2nd presentation fee may then be charged.
Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transportation costs. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
- Delivery à la carte anywhere in the world,
The delivery time will be indicated to the Customer during the Order preparation procedure.
We deliver on average within 15 working days for standard items (average calculated on the last deliveries of the network). Large items (bulky, heavy), complex composition, or requiring appropriate settings or design require additional time.
In the case of a delivery time beyond thirty (30) working days from the validation of the order of the Product, the Customer will be notified and the delivery time will be indicated with proof.
Delivery times are always given as an indication and can not bind us. We do not accept any late payment penalties. Our goods are subject to all precautions in packaging and travel at the risk and peril of the recipient even when they are sent carriage paid. The buyer undertakes to give discharge to the carrier only after ensuring that the goods are complete and in perfect condition. In the event of damage, damage or shortages found upon receipt of the goods by the buyer, the latter in accordance with the law, in particular the provisions of Articles 105 and following of the Commercial Code.
Refund conditions following the customer's request: In advance the distributor undertakes to offer a similar or superior product as a replacement. In the event of refusal of the organized delivery time or substitute product by the customer, the distributor undertakes to provide a credit note of the corresponding amount, or to refund the sums paid within 14 days after receipt of the customer's confirmed refund request.
b) In the case of items ordered together but subject to indications of different deadlines, the shipment is considered to be made as soon as the different items are available in the Distributor's warehouse. A partial delivery is possible at the express request of the Customer, provided that he accepts the shipment postage due.
c) For products not available in stock, delivery times run from receipt of payment, unless otherwise agreed.
d) The customer must check upon delivery the good condition of the packages and goods and, in case of damage or missing product, will specify his reservations on the delivery note and confirm them, within three days of delivery, by mail and e-mail to the Distributor and by registered mail AR addressed to the carrier himself.
By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage suffered during transport will be accepted.
It is the responsibility of the customer to carry out all checks and make all reservations upon arrival of the equipment and to exercise, if necessary, all recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their condition and conformity with the contract. All complaints relating to a defect in the delivered goods, an inaccuracy in the quantities or an erroneous reference to the order confirmed by the Distributor, must be made in writing within two days of receipt of the goods, failing which the right to claim will cease to be acquired: See below the conditions indicated in the article: Receipt of goods.
The Distributor can in no way be required to compensate or cancel an order following the impossibility of using the product purchased for a reason of incompatibility with the equipment already owned by the customer.
Receipt of goods
The receipt of the package must be made by the person who placed the order or his spouse, in case of receipt by a third party (neighbor, concierge ...) he is responsible for the control and as such you must ask him to check the goods received according to the procedure described below.
The customer must imperatively check his package and issue a precise reservation in case of impact on the package so that the distributor can then turn to the carrier for repair.
In case of anomaly (damaged packaging, missing, damaged or broken products).
You must refuse delivery if the package is damaged. You must unpack the package in the presence of the deliverer, if the goods are damaged or missing, you must refuse delivery and if necessary make precise and characterized written reservations on the carrier's delivery note. You must describe precisely on the delivery note the condition of the package justifying the refusal and have these reservations co-signed by the carrier.
You must then notify us by e-mail with photos as soon as possible and then send a registered letter with AR to the carrier who delivered the reserves to you within 48 hours of delivery. You must also send a copy of this letter through our contact form, adding your comments.
The mention subject to unpacking has no legal value and does not allow to turn against the carrier. If the delivery person refuses to wait for the verification of the contents of the packages, note it on the delivery note.
The goods accepted without reservation by the recipient at the time of delivery and in the absence of a letter of complaint sent to the carrier in acknowledgment of receipt and in copy within 48 hours, is deemed to arrive in good condition and in its entirety (number of pieces, identity in relation to the order, etc.).
If no reservation is made, it will then be impossible for the Distributor to turn against its service providers, which will imply a new invoicing of the products if the customer wishes to receive his items again.
The logistics department can make partial deliveries, you can receive for an order one or more packages that can come from different places, in any case you only pay once the shipping costs even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pool ... Access to your property must be possible with a semi-trailer. You must therefore check with your town hall before ordering whether 19-ton trucks have access to the delivery address. Otherwise, we would be obliged to charge you the amount incurred in addition to finalize the delivery.
In the event of force majeure or events beyond its control, the distributor is released from any responsibility for the delivery.
Right of withdrawal, return.
In accordance with the provisions of Article L.221-18 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal.
You must contact us before any return for the delivery address. Our after-sales service will send you a return procedure.
If, without having to justify the reason, and if the Customer is an individual, if he is not satisfied with the goods received, he has a period of 14 clear days to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse him for the goods purchased (except for exceptions and return costs which are the responsibility of the customer).
In case of exercise of the right of withdrawal, the distributor will make its best efforts, after receipt and verification of the product, to proceed with the refund which will be made within 14 working days of receipt of the goods on the dock and its control. Returned products travel at the customer's own risk. Therefore, it is up to the customer to keep all evidence of this return.
Your request for withdrawal can be sent via the Withdrawal form provided or by any other unambiguous method of declaration, expressing your desire to exercise your right of withdrawal (by email or mail for example, by mentioning your order number and your surname, first name, address, telephone and email address). An acknowledgment of receipt will be provided to you by e-mail upon receipt of your request. A return agreement will then be sent to you as soon as possible by e-mail, to be attached imperatively with the returned product(s) (in each of the returned packages).
The products must be returned to the return address indicated on the return slip communicated by the consumer service according to the Customer's country of delivery.
The refund will only be made to the extent that the equipment has not been dismantled, unpacked for a product of comfort and design type or to be assembled, installation and / or misuse, nor suffered the slightest alteration. Products must be returned in new condition, unpacked, unused, unsoiled and in PERFECT CONDITION FOR RESALE, with all accessories. Under no circumstances should the product bear any trace of use.
Please note that if the products have not been returned in their original condition, we reserve the right to refuse the refund, in part, or in full.
Warning: any item used, incomplete or damaged by the purchaser will not be exchanged or refunded. If a "technical" product has been used and put into operation (robots, pump,...), we reserve the right to apply a discount of 15% or more if the return is accepted by the distributor because the product is no longer new (used product).
Any cancellation of an order, whatever the reason, and accepted by the Distributor will give right to the only refund of the sums collected deducted from the sums invoiced in return for the damage and costs caused by this cancellation. No compensation relating to this cancellation can be requested.
Restrictions on the right of withdrawal: However, in accordance with the European Directive of 20 May 1997, this withdrawal clause does not apply in the case of the sale of goods "made according to the consumer's specifications or clearly personalized". Therefore, special orders (custom made) cannot be cancelled, returned or exchanged.
Some purchases are also not affected by the right of withdrawal which does not apply to the purchases and exceptions indicated below:
- The provision of services fully performed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.
- Goods or services whose price depends on fluctuations in financial market rates, which may occur during the withdrawal period.
- Goods made at your request or clearly personalized whose manufacture requires special adaptations to meet very precise technical and aesthetic requirements (furniture, swimming pools, garden and pool sheds, verandas, pergolas, custom-made fireplaces). The choice of options (color, finish...) in the ranges of standard elements offered.
- Generally any order of products made to measure (sofas to compose, fireplaces with dressing, decoration and design furniture ...), or integrated into specific packaging (non-repackable without professional tools), or personalized can not be the subject of a cancellation and a refund.
- Goods that can be deteriorated or perishable quickly, except food products with a date of minimum durability.
- The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items.
- Food and gastronomic products, wines, spirits, champagne and chocolates (specific packaging, consumables,...).
- Cases of force majeure or exceptional events resulting from external conditions beyond the control of the distributor (natural disaster, epidemic, pandemic, strikes, lockout, etc.) that require adaptation to the updated contexts (extension of deadlines, etc.).
For any request for reimbursement of the items concerned by the exceptions, an agreement will be systematically proposed with the possibility of a replacement by a similar or superior article with a commercial gesture, or by a credit note, or the planning of the refund.
Guarantees – after-sales service.
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.
Regardless of the commercial guarantee granted to certain products sold on our site, the distributor remains bound, for all products sold on his site, for the application of legal guarantees of conformity (Articles L.217-4 and following of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code) under the conditions provided for by law.
The products give the right to warranty from the date of delivery or invoice, to the initial purchaser or professional and for a period indicated on the manufacturer's warranty voucher.
Only genuine products, purchased from the manufacturer or from a dealer authorized by the Distributor are covered by a warranty.
The Distributor warrants that the Products delivered to its customer are compliant for normal use at the time of delivery.
First, if you encounter a problem when using your product, please read the instructions for use, refer to the "summary of remarks" table in the manual, and contact your warranty dealer, or directly with the manufacturer. Consequently, in the event of a defect in the product, only the responsibility of the producer of the product may be sought by the consumer, on the basis of the information on the packaging of the product.
The customer agrees to have received, and to read imperatively the instructions for installation, use and maintenance of his product.
Malfunctions related to improper use of the product, non-compliance with assembly instructions, modification of the architecture of the product, damage created by shocks are not covered by the warranty. Routine maintenance operations are not covered by the suppliers' contractual warranty.
In case of abnormal, abusive return or if the user has not read and applied the instructions of the troubleshooting guides this return will be considered as non-compliant return and treated as such. Similarly, all products returned without a return number will be systematically treated as a non-compliant return.
Finally, the user is responsible for the method of packaging of his product, which must be made in such a way that the product can travel without risk of breakage or degradation.
With regard to the products sold, the Distributor is bound by a legal obligation of means and in no case of result. This same obligation of means applies at all stages of the order and the Distributor cannot be held liable for any damage, inconvenience or prejudice suffered as well as as for the non-compliant use of the products, and, in general, for any fact qualified as force majeure according to the situations accepted in Jurisprudence.
Having no knowledge of the places and conditions, material, human or physical, in which the material and/or equipment delivered are installed or used, the obligations or advice of the Distributor cannot, under any circumstances, be assimilated to an obligation of result.
Compliance of products with applicable laws, standards and rules. The Distributor takes careful care to ensure that the products it markets comply with the laws, regulations, standards and regulations in force. To this end, the Distributor is concerned with manufacturers to ensure that their products comply with the regulations. However, the Distributor can in no way be held responsible for erroneous statements, in good or bad faith, of said manufacturers, in particular for devices that the Distributor's service would not be able to control or test by usual technical means. By accepting these general conditions of sale, the Customer waives any recourse against the Distributor in this regard; the Customer is personally responsible, if necessary, for any direct recourse against the manufacturer to assert his prejudice.
It is the customer's responsibility to ensure under his own responsibility the requirements specific to the laws and regulations of his country and the compliance of the products with these requirements.
All recognized means of payment are possible, including secure online payment by credit card.
Given the variety of means of payment made available to the Customer, the Distributor cannot be held responsible in the event of fraudulent or random use by others or the holder himself, of any means of bank payment by check or credit card from which it would be led to benefit in good faith; the sums received remaining acquired within the limits of these general conditions and to the extent that the order has been shipped.
In the case of payment by credit card, the Customer's attention is drawn more particularly to the fact that a sale will be considered perfect and valid, and its payment due without any right of recourse on its part for reimbursement of the sums paid for whatever reason, even for fraud, provided that the following two conditions are met: on the one hand, the online provision of the credit card number with the use of the secure payment system made available by the Distributor, on the other hand, the shipment to the Customer of the order subject to this payment. The execution of this process qualifies the validation of the order and the express agreement of the Customer on these essential conditions.
In the event of cancellation of an order after payment by validated credit card, and insofar as this cancellation results from an error or a change of mind attributable to the customer and that it entails a refund of the amount received by the Distributor, this refund will be made after deduction of a percentage of 3% corresponding to the bank charges unfairly borne by the Distributor. This last provision only concerns payments by credit card.
When paying by bank or postal check, the customer must make it payable to the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or that printed on the site, during the act of purchase.
Refusal of delivery.
Without having to justify the reason, the Distributor reserves the right to refuse the delivery or shipment of any order in case of fear as to the proper completion of the payment when it is made other than by bank transfer. Among other things, any negative assessment or reservation on the part of any body qualified for this purpose shall be considered as a justified fear of risk of non-successful payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, or in advance by bank transfer before shipment.
On certain product ranges, when ordering, the Distributor may be required to ask the Customer for a deposit on the order. The receipt by the Distributor of this deposit will be considered as a first payment to be used on the purchase, the balance being to be paid on delivery. It is recalled that a deposit entails a reciprocal obligation: for the customer, the firm and definitive purchase of the goods and for the Distributor the obligation to supply the goods.
Retention of title clause.
In accordance with the Law, the Distributor reserves ownership of the goods until full payment of the price. The Distributor retains ownership of the goods until full payment by the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is the responsibility of the customer.
The non-performance by the customer of his payment obligations, for whatever reason, gives the Distributor the right to demand the immediate return of the goods delivered at the expense and risk of the customer. The customer undertakes, in the event of a receivership procedure affecting his Company, to participate actively in the establishment of an inventory of the goods in his stocks and of which the Distributor claims ownership. Failing this, the Distributor has the right to have the inventory recorded by a bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of judgment pronouncing the receivership or liquidation of the assets of his Company. The Distributor may prohibit the customer from reselling, processing or incorporating the goods in the event of late payment. To guarantee payments not yet made and in particular the balance of the customer's account in the Distributor's records, it is expressly stipulated that the duties relating to the delivered but unpaid goods will be transferred to identical goods from the Distributor in stock at the customer, without the need to charge the payments to a specific sale or delivery.
The Distributor complies with current European and international legislation on data protection. It thus only processes the data strictly necessary for the proper performance of its services. The personal data provided by the customer are not disseminated to third parties, with the exception of the banking company for the security and insurance of payments. In accordance with international rules, the customer has the right of access and rectification at any time. To exercise this right, simply contact the Distributor. To meet tax and legal obligations, a paper and computer copy of each invoice will be kept by the Distributor.
The information relating to your order is subject to automated data processing in order to define a level of analysis of a transaction and to combat fraud. The occurrence of an unpaid due to fraudulent use of a bank card will result in an immediate complaint to the police and the information will be transmitted to banking organizations. An irregular declaration or anomaly may also be subject to specific treatment.
In accordance with international laws, you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity.
Trademarks, Protocols and Industrial Property Protection.
All the products presented are protected, from creation to original idea with international patents, industrial design registrations and trademarks. When using our logos, please consider our trademark usage guidelines and protocols that define what constitutes appropriate use.
The products presented, texts, images, graphics, sounds, animations and videos as well as their arrangement on the Distributor's websites (and official sites representing our brands and products) are subject to copyright protection and other protective laws.
It is forbidden to copy, distribute or modify the content of our websites for commercial purposes or to allow access to third parties. The general structure, as well as the texts, images animated or not composing our catalogs or websites, are the property of the network. Any total or partial reproduction of our catalogues or websites is prohibited without the express prior authorisation of the company.
Any unauthorized representation or reproduction, by any process whatsoever, constitutes an infringement punishable by the articles and laws of intellectual property. We inform our distributors and resellers that the online sale of our products is not allowed outside the official websites.
Primacy of the French version.
In the event of any discrepancy between the French version and the versions translated into another language of these General Terms and Conditions of Use or any other document of the Distributor, the French version prevails over any other version.
Transactions carried out by the Distributor are considered to be exclusively subject to the Laws, Usages and Regulations of French law. The contractual information is presented in French and the products offered for sale comply with the regulations in force If necessary, it is up to the foreign customer to check with the local authorities the possibilities of use of the product he plans to order. All disputes related to these GTC and/or the supply of the Distributor's products and services that cannot be resolved other than through mediation are subject to the exclusive jurisdiction of the French courts.
The Distributor cannot be held liable in the event of non-compliance with the regulations of a foreign country.
These general conditions of sale are subject to French law on contracts for the international sale of goods.
All disputes relating to the existing business relationship between You and Us are subject to the jurisdiction of the French courts. In case of dispute, the French courts will have sole jurisdiction.
In the event of a dispute between the professional and the consumer, they will endeavour to find an amicable solution.
Pursuant to Article L133-4 of the Consumer Code, the customer has the possibility to use, in the event of a dispute, a conventional mediation procedure or any other alternative dispute resolution method.
In case of dispute, the customer must first contact the sales department available by telephone (price of a local call) from Monday to Friday from 9:30 to 12:00 and from 14:00 to 17:00 or by email to the contact address mentioned on this site or using our contact form.
In the event that the steps taken to reach an amicable resolution of the dispute do not succeed, the customer may, if he wishes, refer the matter to a consumer mediator.
In accordance with European Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the Customer also has the possibility to seize the online dispute resolution platform via the following address: https://ec.europa.eu/consumers/odr/.
These general conditions of sale as well as the rates and scales concerning discounts, discounts and rebates communicated are expressly approved and accepted by the buyer, who declares and acknowledges having perfect knowledge of them, and therefore waives the use of any contradictory document and, in particular, his own general conditions of purchase.
For any question or request for information about our products, order or delivery conditions, you can contact us via our "contact form" or by "telephone" that you will find at the bottom and top of each page of the site in the "Contact us" tab.
The distributor. C.G.V. Version V01032023.