General conditions of sale.
The products and services offered by the site are presented by our distribution centers and authorized service providers of the network of shops.
The brand license of this site revolves around a quality charter, services, and a selection of licensees, technical and competent professionals, valuing premium products and the Brand. The customer has a large choice of major brands where you can certainly find what you are looking for.
The conditions set out below lead to the relations between, on the one hand, the Distributor, and on the other hand any person or company "referred to as the Customer" wishing or having made a purchase or using products offered and provided by the distribution network of brands and products offered on the shop.
« Customer " means indifferently Buyer or User, Individual or Professional.
The Customer defined above accepts these General Terms and Conditions of Sale (GTC Version V20062022).
The essential characteristics of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's brands, and/or on our documentation.
These conditions are applicable for all countries to which Official Distributors are likely to make sales and deliveries.
- Orders, Prices and Conditions
- Shipping Times and Conditions
- Return guarantee and exceptions
- Receipt of goods
- General conditions of application of the Guarantee
- Means of Payment
- Confidentiality of Data
- Trademarks, Protocols and protection of industrial property
- Attribution of Competence
- Buyer's acceptance
Orders, Prices, Conditions and Conclusion of the Sales Contract.
Any order can be registered by email, internet form, but also sent by fax, mail or telephone. It is considered valid and accepted by the Distributor to the extent that:
- its consignor is clearly identified,
- its payment can be considered as acquired and not contestable.
- it is subject to the conditions set out below.
- with each order, the Customer validates the General Terms and Conditions of Sale and confirms the Conclusion of the Sales Contract with the Distributor.
Period of validity of sales offers.
All products presented on this site and our catalogs are in limited quantities. The products are offered for sale while stocks last. For products not in stock, the Customer may be informed of its renewal or not. In case of order of an unavailable product, the customer will be informed through his customer account available on the site and / or by e-mail as soon as possible.
Unless otherwise stated, our product and service offerings are valid (while stocks last), until the end of the current calendar quarter.
Prices and descriptions, when they are an integral part of a pre-established Order Form registered by our services, bind the contracting parties formally.
The products offered for sale by the Distributor are intended for private and professional customers.
Apart from this Order Form, and for any order placed otherwise, the price conditions, deadlines and descriptions can only be those that are included on an Acknowledgment of Receipt sent to the Customer by the Distributor or on any offer or quote established in parallel and mentioning said conditions.
Terms of payment: except in exceptional cases and stipulation otherwise with prior acceptance duly written by the Distributor, the terms of payment are as follows:
- For any new Professional customer a payment to the order by proforma invoice, is requested for the first order,
- For subsequent orders, 30% deposit to the order and the balance before the ex works (deposit of 50% for orders intended for export),
- For all deliveries of special models and exclusive novelties, payments will be made when the order is made.
Other conditions may be possible according to the agreements of our credit insurance.
Prices mentioned in our shop are calculated TTC: Value Added Tax included depending on the country of delivery. Prices are usually quoted according to the currency of the country of delivery.
They are subject to change as standards and products evolve.
Validity of our prices. In application of the rules of the Consumer Code, the validity date of our tariff is indicated on the general tariff in force.
The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical error or modification of the VAT rate in force. Any change in this rate would then be immediately reflected in the selling prices.
For certain destinations, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer, as well as a weight-volume supplement depending on the delivery area.
If the customer wishes to place an order, he must first identify himself. To this end, he will fill in, according to the information provided to him online, a form made available to him where he will include the information necessary for his identification and in particular his surname, first name, telephone number, postal and e-mail address and billing and delivery address. Additional information may be requested later to ensure the quality and safety of the delivery.
No unilateral cancellation of an order from a professional will be accepted without the agreement of the Distributor, If despite everything, the buyer cancels his order, the taking into account of the cancellation will give rise to an indemnity fixed on the T.T.C. amount of the order and the acquisition of the deposits paid.
Once the order has been accepted on both sides, the deposits paid cannot be relocated unless it is physically impossible for the Manufacturer to make the product available.
However, the deposit cannot be refunded, and the order cannot be canceled, if the delay in delivery is due to a case of force majeure.
A case of force majeure is any event beyond the control of the Manufacturer and hindering its normal functioning, in particular total or partial strikes hindering the smooth running of the company or that of one of its service providers as well as the interruption of the energy supply.
In any case, timely delivery can only take place if the buyer is up to date with his obligations to the seller, whatever the cause.
Any individual buyer who cancels his order before the shipment of the product will be subject to a refund of the sums paid within 14 working days after receipt of the confirmed refund request from the customer.
Any professional or individual buyer undertakes in advance to read and respect the instructions for installation, use and maintenance (provided in each device).
If the customer is a professional: in application of the Commercial Code, late payment penalties are payable on the day following the payment date appearing on the invoice in cases where the sums due are paid after this date. The rate of these penalties is three times the legal interest rate.
Conditions of shipments.
The delivery and receipt of your products are the last steps that close your order. Packages are usually shipped after receiving your payment.
Delivery is triggered only when all items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, several delivery methods have been set up.
Thanks to our network of specialized carriers, we offer you a tailor-made delivery in an optimized time, depending on the place of delivery and the nature of the parts ordered. After receiving your order, our logistics department delivers to the carrier who contractually undertakes to deliver the order to the address provided as soon as possible. You can track the progress of the order on "your account" customer. You can also follow the progress of your order by email or by clicking on the "Contact Us" section.
- STANDARD delivery:
Delivery without appointment at the doorstep of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make an appointment for this type of delivery.
In case of absence at the time of delivery:
Either a notice of passage is left for you so that you can contact the carrier and arrange an appointment.
Either your package is deposited in a post office or a parcel relay near you.
- PREMIUM delivery:
You are contacted within a few days by the carrier to arrange an appointment - 3-hour slot for delivery - according to your availability.
You are delivered by the carrier within 48 working hours after making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for houses (if accessible with a pallet truck).
- SPECIFIC delivery:
Delivery of bulky, bulky or custom-made items:
In the case of an order containing bulky, custom-made or bulky items, delivery times may be extended. We will wait for the availability of your goods and the requirements of the logistics department before sending your order. You can track your order at any time on your customer account. Our Customer Service is naturally at your disposal for any request for additional information.
In case of absence at the time of delivery, a notice of passage is left to you so that you can contact the carrier and arrange an appointment. You may then be charged a 2nd presentation fee.
Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transportation costs. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
- A la carte delivery anywhere in the world,
Commitment to deliver to customers as soon as possible.
However, in the event of a delivery time exceeding the average time initially indicated in the SHOP, the Distributor undertakes to notify the Customer within 8 weeks of sending his order in order to allow him to terminate it. The customer who does not accept the renewal of the deadlines must inform the company by email and cancel his order within 15 days of receipt of the email informing him of the effective delivery date.
Conditions of refund following the customer's request: Beforehand the distributor undertakes to offer a similar or superior product as a replacement. In the event of the refusal of the organized delivery time or the substitute product by the customer, the distributor undertakes to provide a credit of the corresponding sum, or to refund the sums paid within 14 days after receipt of the confirmed refund request from the customer.
b) In the case of items ordered together but subject to indications of different deadlines, the shipment is considered to be grouped as soon as the different items are available in the Distributor's warehouse. A partial delivery is possible at the express request of the Customer, at the expense of accepting the shipment postage due.
c) For products not available in stock, delivery times run from the receipt of payment, unless otherwise agreed.
d) The customer must check upon delivery the good condition of the packages and goods and, in case of damage or missing product, will specify his reservations on the delivery note and confirm them, within three days of delivery, by mail and e-mail to the Distributor and by registered mail AR addressed to the carrier himself.
By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage suffered during transport will be accepted.
It is the responsibility of the customer to carry out all checks and make any reservations upon arrival of the equipment and to exercise, if necessary, all recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their condition and conformity with the contract. Any claims relating to a defect in the delivered goods, an inaccuracy in the quantities or an erroneous reference in relation to the order confirmed by the Distributor, must be made in writing within two days of receipt of the goods failing which the right to the claim will cease to be acquired: See below the conditions indicated in the article: Receipt of goods.
The Distributor can in no way be required to compensate or cancel an order following the impossibility of using the purchased product for a reason of incompatibility with the equipment already owned by the customer.
Receipt of goods
The receipt of the package must be made by the person who placed the order or his spouse, in case of receipt by a third party (neighbor, concierge ...) he is responsible for the control and as such you must ask him to control the goods received according to the procedure described below.
the customer must imperatively check his package and issue a precise reservation in case of shock on the package so that the distributor can then turn to the carrier to obtain repair.
In case of anomaly (damaged packaging, missing, damaged or broken products).
You must refuse delivery if the package is damaged. You must unpack the package in the presence of the delivery person, if the goods are damaged or missing, you must refuse delivery and if necessary make precise and characterized written reservations on the delivery note of the carrier. You must describe precisely on the delivery note the condition of the package justifying the refusal and have these reservations co-signed by the carrier.
You must then notify us by an e-mail with photos as soon as possible and then send a registered letter with AR to the carrier who delivered you taking back the reserves within 48 hours of delivery. You must also send a copy of this letter through our contact form, adding your comments.
The mention subject to unpacking has no legal value and does not allow to turn against the carrier. If the delivery person refuses to wait for the contents of the packages to be checked, write it down on the Delivery Note.
The goods accepted without reservation by the recipient at the time of delivery and in the absence of a complaint letter addressed to the carrier in Acknowledgment of Receipt and copy within 48 hours, is deemed to have arrived in good condition and in its entirety (number of documents, identity in relation to the order, etc.).
If no reservation is made, it will then be impossible for the Distributor to turn against its service providers which will imply a new invoicing of the products if the customer wishes to receive his items again.
The logistics service can make partial deliveries, you can receive for an order one or more packages that can come from different places, in any case you only pay once the shipping costs even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pool ... access to your property must be possible with a semi-trailer. You must therefore check before ordering with your town hall if the 19-ton trucks have access to the delivery address. Otherwise, we would be obliged to charge you the amount incurred in addition to finalize the delivery.
In the event of force majeure or an event beyond its control, the distributor is released from any responsibility for the delivery.
Right of withdrawal, return.
In accordance with the provisions of Article L.221-18 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal.
If, without having to justify the reason, and if the Customer is an individual, if he is not satisfied with the goods received, he has a period of 14 clear days to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse the goods purchased (except for exceptions* and return costs which are the responsibility of the customer).
In case of exercise of the right of withdrawal, the distributor will make its best efforts, after receipt and verification of the product, to proceed with the refund which will be made within 14 working days of receipt of the goods on the quay and its control. Returned products travel at the customer's own risk. Therefore, it is the customer's responsibility to keep all evidence of this return.
To exercise this right of withdrawal, the customer must first contact the consumer service by phone, email (indicated on the site and corresponding to his country of delivery), or by the contact form of the site. The products must be returned to the return address indicated on the return slip communicated by the consumer service according to the country of delivery of the Customer.
The refund will only be made to the extent that the equipment has not been dismantled, unpacked for a comfort and design type product or to be assembled, installation and / or misuse, nor suffered the slightest alteration. The products must be returned in new condition, unpacked, unused, unsoiled and in PERFECT CONDITION FOR RESALE, with all their accessories.
Please note that if the products have not been returned in their original condition, we reserve the right to refuse the refund, in part, or in full.
Attention: any item used, incomplete or damaged by the purchaser will not be exchanged or refunded. If a "technical" product has been used and put into operation (robots, pump,...), we reserve the right to apply a discount of 15% or more if the return is accepted by the distributor because the product no longer has a new value (used product).
Any cancellation of order, whatever the reason, and accepted by the Distributor will give right to the sole refund of the sums received deducted from the sums invoiced in return for the damage and costs caused by this cancellation. No compensation for this cancellation can be requested.
However, some purchases are not affected by the right of withdrawal which does not apply to the purchases and exceptions indicated below:
- The provision of services fully performed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.
- Goods or services whose price depends on fluctuations in financial market rates, which may occur during the withdrawal period.
- Goods made at your request or clearly personalized whose manufacture requires special adaptations to meet very precise technical and aesthetic requirements (furniture, swimming pools, garden and pool sheds, verandas, pergolas, fireplaces made to measure). The choice of options (color, finish...) in the ranges of standard elements proposed.
- Generally any order of products made to measure (Sofas to compose, Fireplaces with dressings, decoration and design furniture ...), or integrated in specific packaging (non-repackable without professional tools), or personalized can not be the subject of cancellation and refund.
- Deterioratable or perishable goods quickly, except food products with a date of minimum durability.
- The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
- Food and gastronomic products, wines, spirits, champagne and chocolates (specific packaging, consumables,...).
- Case of force majeure or exceptional event resulting from external conditions and beyond the control of the distributor (natural disaster, epidemic, pandemic, strikes, lockout, etc.) which require to adapt to the contexts thus updated (extension of deadlines, etc.).
For any request for reimbursement of the items concerned by the exceptions, an agreement will be systematically proposed with the possibility of a replacement by a similar or superior article with a commercial gesture, or by a credit note, or the planning of the refund.
Guarantees – After-sales service.
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.
Regardless of the commercial guarantee granted to certain products sold on our site, the distributor remains bound, for all products sold on its site, for the application of legal guarantees of conformity (Articles L.217-4 and following of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code) under the conditions provided for by law.
The products give right to warranty from the date of invoice, to the initial individual or professional buyer and for a period indicated on the manufacturer's warranty voucher.
Only genuine products purchased from the manufacturer or from a reseller authorized by the Distributor are covered by a warranty.
The Distributor guarantees that the Products delivered to its customer are compliant for normal use at the time of delivery.
First, if you encounter a problem while using your product, please review the instructions for use, refer to the "summary of remarks" table in the manual, and contact your dealer with the warranty, or directly with the producer. Consequently, in the event of a defect in the product, only the responsibility of the producer of the product may be sought by the consumer, on the basis of the information contained on the packaging of the said product.
The customer undertakes to have received, and to read imperatively the Instructions for installation, use and maintenance of his product.
Malfunctions related to misuse of the product, non-compliance with assembly instructions, modification of the architecture of the product, damage created by shocks are not covered by the warranty. Routine maintenance operations do not fall within the contractual warranty of suppliers.
In case of abnormal, abusive return or if the user has not read and applied the instructions of the troubleshooting guides this return will be considered as non-compliant return and treated as such. Similarly, all products returned without a return number will be systematically treated as non-compliant returns.
Finally, the user is responsible for the packaging method of his product, which must be made in such a way that the product can travel without risk of breakage or degradation.
With regard to the products sold, the Distributor is bound by a legal obligation of means and in no case of result. This same obligation of means applies to all stages of the order and the Distributor cannot be held liable for any damage, inconvenience or prejudice suffered as well as as due to the non-compliant use of the products, and, in general, any fact qualified as force majeure according to the situations accepted in Jurisprudence.
Not being aware of the places and conditions, material, human or physical, in which the material and / or equipment delivered are installed or used, the obligations or advice of the Distributor cannot, in any case, be assimilated to an obligation of result.
Compliance of products with applicable laws, standards and rules. The Distributor takes careful care to ensure that the products it markets comply with the laws, regulations, standards and regulations in force. To this end, the Distributor is concerned with the manufacturers to ensure that their products comply with the regulations. However, the Distributor can in no way be held responsible for erroneous statements, in good or bad faith, of said manufacturers, in particular for devices that the Distributor's service would not be able to control or test by usual technical means. By accepting these general conditions of sale, the Customer waives any recourse against the Distributor in this regard; the Customer making his personal business, if any, of any direct recourse against the manufacturer to assert his prejudice.
It is the customer's responsibility to ensure under his own responsibility the requirements specific to the laws and regulations of his country and the compliance of the products with these requirements.
All recognized payment methods are possible, including secure online payment by credit card.
Given the variety of means of payment made available to the Customer, the Distributor cannot be held responsible in the event of fraudulent or random use by others or the holder himself, of any means of bank payment by check or credit card from which it would be required to benefit in good faith; the sums received remaining acquired within the limits of these general conditions and to the extent that the order would have been shipped.
In the case of payment by credit card, the Customer's attention is drawn more particularly to the fact that a sale will be considered perfect and valid, and its payment due without any right to appeal on his part for reimbursement of the sums paid whatever the reason, even for fraud, as long as the following two conditions are met: on the one hand, the online provision of the credit card number with the use of the secure payment system made available by the Distributor, on the other hand, the shipment to the Customer of the order subject to this payment. The execution of this process qualifies the validation of the order and the express agreement of the Customer on these essential conditions.
In the event of cancellation of an order after a validated payment by Credit Card, and insofar as this cancellation results from an error or a change of mind attributable to the customer and that it entails a refund of the amount received by the Distributor, this refund will be made minus a percentage of 3% corresponding to the bank charges unjustly borne by the Distributor. This last provision only concerns payments by credit card.
When paying by bank or postal check, the customer must make it payable to the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or that printed on the site, during the act of purchase.
Refusal of delivery.
Without having to justify the reason, the Distributor reserves the right to refuse the delivery or shipment of any order in case of fear as to the proper end of the payment when it is made otherwise than by bank transfer. Any negative assessment, or reservation, on the part of any body qualified for this purpose shall be considered as justified fear of the risk of non-successful completion of payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, or in advance by bank transfer before shipment.
On certain product ranges, when ordering, the Distributor may be required to claim from the Customer a deposit on the order. The receipt by the Distributor of this deposit will be considered as a first payment to be paid on the purchase, the balance being to be paid on delivery. It is recalled that a deposit entails a reciprocal obligation: for the customer, the firm and definitive purchase of the goods and for the Distributor the obligation to supply the goods.
Retention of title clause.
In accordance with the Law, the Distributor reserves ownership of the goods until full payment of the price. The Distributor retains ownership of the goods until they are paid in full by the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is borne by the customer.
The non-performance by the customer of his payment obligations, for any reason whatsoever, confers on the Distributor the right to demand the immediate return of the delivered goods at the expense, risk and peril of the customer. The customer undertakes, in the event of a receivership procedure affecting his Company, to actively participate in the establishment of an inventory of the goods in his stocks and of which the Distributor claims ownership. Failing this, the Distributor has the right to have the inventory recorded by bailiff at the customer's expense. The customer is prohibited from reselling, transforming or incorporating the goods delivered from the date of judgment pronouncing the receivership or liquidation of the assets of his Company. The Distributor may prohibit the customer from reselling, transforming or incorporating the goods in the event of late payment. To guarantee payments not yet made and in particular the balance of the customer's account in the Distributor's entries, it is expressly stipulated that the rights relating to the delivered but unpaid goods will be transferred to the identical goods from the Distributor in stock at the customer, without it being necessary to charge the payments on a specific sale or delivery.
Confidentiality of data.
The Distributor complies with the European and international legislation in force on data protection. It thus only processes the data strictly necessary for the proper performance of its services. The personal data provided by the customer are not disseminated to third parties, with the exception of the banking company for the security and insurance of payments. In accordance with international rules, the customer has a right of access and rectification at any time. To exercise this right, simply contact the Distributor. To meet tax and legal obligations, a paper and computer copy of each invoice will be kept by the Distributor.
The information related to your order is subject to automated data processing in order to define a level of analysis of a transaction and to fight against fraud. The occurrence of an unpaid due to fraudulent use of a credit card will result in an immediate complaint to the police and the information will be transmitted to the banking organizations. An irregular declaration or an anomaly may also be the subject of a specific treatment.
In accordance with international laws, you have, at any time, a right of access, rectification, and opposition to all your personal data by writing, by mail and justifying your identity.
Trademarks, Protocols and Industrial Property Protection.
All the products presented are protected, from the creation to the original idea with patents at the international level, industrial design registrations and trademarks. When using our logos, please consider the usage guidelines for our trademarks and protocols that define what is appropriate use.
The products presented, texts, images, graphics, sounds, animations and videos as well as their arrangement on the Distributor's websites (and official sites representing our brands and products) are subject to copyright protection and other protective laws.
It is forbidden to copy, distribute or modify the content of our websites for commercial purposes or to allow access to them by third parties. The general structure, as well as the texts, animated or non-animated images composing our catalogs or websites, are the property of the network. Any total or partial reproduction of our catalogues or websites is prohibited without the express prior consent of the company.
Any unauthorized representation or reproduction, by any means whatsoever, constitutes an infringement punishable by the articles and laws of intellectual property. We inform our distributors and resellers that the online sale of our products is not allowed outside the official websites.
Primacy of the French version.
In the event of a discrepancy between the French version and the versions translated into another language of these General Terms and Conditions of Use or any other document of the Distributor, the French version prevails over any other version.
The transactions carried out by the Distributor are considered to be exclusively subject to the Laws, Usages and Regulations of French Law. The contractual information is presented in French and the products offered for sale comply with the regulations in force If necessary, it is up to the foreign customer to check with the local authorities the possibilities of use of the product he plans to order. All disputes related to these GTC and/or the provision of the Distributor's products and services that cannot be resolved otherwise than through mediation are subject to the exclusive jurisdiction of the French courts.
The Distributor cannot be held liable in the event of non-compliance with the regulations of a foreign country.
These general conditions of sale are subject to French law on contracts for the international sale of goods.
All disputes relating to the existing commercial relationship between You and Us are subject to the jurisdiction of the French courts. In the event of a dispute, the French courts will have sole jurisdiction.
These general conditions of sale as well as the rates and scales concerning the discounts, discounts and rebates communicated are expressly approved and accepted by the buyer, who declares and acknowledges having a perfect knowledge of them, and renounces, therefore, to avail themselves of any contradictory document and, in particular, his own general conditions of purchase.
For any question or request for information regarding our products, the conditions of order or delivery, you can contact us by phone or using our contact form.
The Distributor. C.G.V. Version V20062022.